Maintenance

Every professional user of FLAM signs a maintenance agreement that encloses the following elements:

• Permission to use the copyrighted software for productive and commercial purposes
• Software maintenance, bugfixes and change requests
• Adaptation of the software to new versions of the respective system platform
• Providing new versions and releases of the licensed software components
• Error corrections and integration of customer requests
• Support (e-mail, hotline, issue tracker)
• Training, consulting and support services

A valid maintenance agreement is precondition for submitting service calls subject to the agreement's terms and conditions.