Integration Service
With the FLAM Integration Service we support our customers in drawing the maximum benefit from the Frankenstein-Limes Access Method (FLAM) with a minimum effort. The goal of this service is to stand by your side with all our know-how at every stage of development. This service comprises for one thing professional service that our developers can provide at your premises, and, for the other, various standard services which are part of our support at any project stage and during operation.
The benefits
- Comprehensive customer care starting with knowledge-buildup through deployment during a project and up to phone-support in case of emergency
- Industry know-how by specialized integration partners
- Direct inclusion of lab into your project
- Quick assistance with all problems
The service
- Single-day workshop up to multi-day training regarding our products and solutions
- Skill transfer and knowledge build-up for self-sustaining users (see also Education)
- Consulting and support through all project stages
- Our excellently-trained professionals support you form the design phase to the commissioning of the solution
- Generating configuration data
- You need a special codepage, transliteration, or other complex parameters? We build them or you
- Special features, adaptations, and extensions
- Our developers help you in adapting our infrastructure to your needs (see also customization).
- Maintenance and support
- Our software maintenance not only eliminates bugs, it also warrants that our software will continue working on future platforms, operating systems, and new technologies
- Our hotline and our issue tracking system help you to quickly come to grips with production problems
Our added value